Innovative “Waitography” photography training program will help hotel waiters capture special guest moments on smartphone cameras
A major international hotel chain has launched a smartphone photography program for its waiters. The “Waitography” program, launched by the Hilton Group, will train its wait staff in smartphone photography techniques so that they can capture their guests’ celebrations with crisp, colorful and vibrant images.
“Naturally, we want to record and remember the magical moments we share as a family; but often hasty smartphone photographs or awkward selfies fail to capture the magic,” a Hilton Group press release said.
Middle Eastern photographer Roger Moukarzel took Hilton servers through a rigorous workshop that will hone their photographic skills. Nearly 100 Hilton team members have gone through Moukarzel’s photography workshop, and more are expected to receive their training soon, the Hilton Group said.
Upon completion of the training program, team members will receive a certificate and badge. Hotel guests will be able to identify “Waitographers” when at a Hilton property and request their assistance when they wish to have their photo taken, the statement explained.
Gurmej Bahia, Vice President of Marketing and Loyalty, International at Hilton, said, “Nine times out of ten, the photos we take on vacation with loved ones have to omit someone so they can take them. Either we try a selfie, which doesn’t always work, or we ask a waiter or a random passerby to take the picture for us.
Emma Banks, Vice President, Food and Beverage Strategy and Development, Europe, Middle East and Africa (EMEA) at Hilton said: “Not only does the Waitographer program reinforce Hilton’s focus on empowerment and the development of its team members, but it is also linked to our ambition to create human bonds for guests during their stay.”