How the government of Dubai achieved the 100% paperless target – news

Achieving the goal marks the start of a new stage in the emirate’s journey to digitize life in all its aspects.

Photo: File

Posted: Sat 11 Dec 2021, 16:16

Last update: Sat 11 Dec 2021, 16:32

The complete digital transformation of the government of Dubai will enrich the smart city experience for all residents of Dubai, completely eliminating the need for paper transactions and documents, whether delivered to customers or exchanged between employees of government entities. Digitization will also help deliver exceptional experiences for residents through the DubaiNow app, which provides access to over 130 smart city services across 12 broad categories.

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, today announced that the emirate has achieved the goals of Dubai’s paperless strategy launched in 2018 to establish itself as a leading digital capital and become the world’s first paperless government.

With Dubai’s paperless strategy fully implemented, no Dubai government employee or client will need to print any paper documents or transactions unless they prefer to do so. Printing can be done in service or typing centers.


Here’s how the strategy was implemented:

– Dubai’s paperless strategy was implemented in five consecutive phases, each involving a different group of Dubai government entities.

– At the end of the fifth phase, the strategy was fully implemented in the 45 government entities of the emirate. These entities provide more than 1,800 digital services and more than 10,500 key transactions.

– Collaboration and integration between participating entities enabled the automation of processes and services provided to clients

– The efforts reduced the consumption of more than 336 million papers. The strategy has also saved more than 1.3 billion dirhams and over 14 million man hours across the government of Dubai.

What is Dubai’s paperless strategy?

The Dubai Paperless Strategy was launched in 2018 with a first group of six entities. The first step reduced paper consumption by more than 72.5 million sheets of paper.

  • Roads and Transport Authority (RTA)
  • Dubai Police
  • Dubai Electricity and Water Authority (DEWA)
  • Department of Economic Development, Department of Tourism and Business Marketing
  • Department of Lands and Property.

The second phase followed in 2019, with the accession of eight additional entities. Stage 2 successfully reduced paper consumption and saved over 229.5 million sheets of paper.

  • Dubai Courts
  • Municipality of Dubai
  • Dubai Public Prosecutor’s Office
  • Knowledge and human development authority
  • Dubai Health Authority
  • Community development authority
  • Dubai Customs
  • Directorate-General for Residence and Foreign Affairs

At the end of 2019, the third phase of the Strategy was announced with a new group of nine entities. The group has collectively reduced its paper consumption by more than 12.9 million sheets.

  • Dubai Company for Ambulance Services
  • Department of Islamic Affairs and Charitable Activities
  • Dubai Media Incorporated, Department of Finance
  • Dubai Government Human Resources Department
  • Dubai culture
  • Dubai Civil Aviation Authority
  • Al Jalila Cultural Center for Children
  • Dubai Government Department of Legal Affairs

Phase four began in March 2020, with a new group of 10 entities joining efforts to implement the strategy. The group has succeeded in reducing its paper consumption by more than 11.9 million sheets of paper. The fourth phase also included the launch of the “100 percent digital stamp” initiative.

  • Dubai Statistics Center
  • Awqaf and Minors Affairs Foundation
  • Dubai Women’s Settlement
  • Security Sector Regulatory Agency (SIRA)
  • Mohammed Bin Rashid Housing Establishment
  • Dubai Sports Council
  • Corporation of ports, customs and free zones – Trakhees
  • Dubai Maritime City Authority
  • Dubai Air Navigation Services; and Dubai airports

The fifth and final phase of the Strategy’s implementation began in June 2020, with nine new entities joining the effort. The group saved more than 8.2 million sheets of paper in total.

  • Mohammed Bin Rashid Space Center
  • Dubai aeronautical engineering projects
  • Dubai Future Foundation
  • Supreme Commission on Legislation
  • Professional communication company Nedaa
  • Mohammed Bin Rashid Al Maktoum Knowledge Foundation
  • Dubai government workshop
  • Dubai Civil Defense Directorate

Two other government entities have also recently joined Dubai’s paperless strategy: the Dubai Financial Audit Authority and the Dubai Chamber. Both entities achieved their strategic goals 100% and saved over 938,000 sheets of paper.

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