How Dubai became the world’s first paperless government – News

The government had launched an initiative called Smart Dubai which aimed to digitize all government services



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Published: Sun 12 Dec 2021, 17:07

Last update: Sun 12 Dec 2021, 17:13

With the full implementation of Dubai‘s paperless strategy, no Government of Dubai employee or customer will need to print paper documents or transactions unless they prefer to do so.

This will not only enrich the smart city experience for all residents of Dubai, but also allow citizens and residents to access over 130 smart city services across 12 main categories.

Here is a timeline of the emirate’s transformation into the world’s first paperless government:

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the <a class=United Arab Emirates and Ruler of Dubai. Photo: AFP”/>

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai. Photo: AFP

1995: His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, launched the e-government project this year, even when the internet was unknown to many people.

1999: He set an 18-month deadline to make Dubai government services fully online and ordered the creation of Dubai Internet City, paving the way for a digital economy.

The e-Gov domain is also called e-government, digital government, e-governance.

2013: On May 22, 2013, Sheikh Mohammed launched the Mobile Government initiative to provide the best services to the public around the clock.

2017: In April 2016, His Highness Sheikh Hamdan Bin Mohammed Al Maktoum at Digital Dubai’s Future Now event announced,

2017: The Government of Dubai is launching an initiative called Smart Dubai which aims to digitize all government services, including school registrations, license renewals, payment of fines, consultation of medical records and more.

Dubai’s paperless strategy was implemented in five consecutive phases, each involving a different group of Dubai government entities. By the end of the fifth phase, the strategy was fully implemented across all 45 government entities in the emirate. These entities provide over 1,800 digital services and over 10,500 key transactions.

2018: Dubai’s paperless strategy was launched this year with an initial group of six entities: Roads and Transport Authority (RTA), Dubai Police, Dubai Electricity and Water Authority (DEWA), the Department of Economic Development, the Department of Tourism and Trade Marketing and the Department of Lands and Property.

The first step reduced paper consumption by more than 72.5 million sheets of paper.

2019: The second phase followed, with the joining of eight additional entities: Dubai Courts, Dubai Municipality, Dubai Public Prosecution Service, Knowledge and Human Development Authority, Dubai Health Authority, the Community Development Authority, Dubai Customs and the General Directorate of Residency and Foreign Affairs, which have been successful. reducing paper consumption and saving more than 229.5 million sheets of paper.

End of 2019: The third phase of the strategy was announced with a new group of nine entities, namely: Dubai Corporation for Ambulance Services, Islamic Affairs & Charitable Activities Department, Dubai Media Incorporated, Department of Finance, Dubai Government Human Resources Department, Dubai Culture, Dubai Civil Aviation Authority, Al Jalila Children’s Cultural Center and Government of Dubai Department of Legal Affairs. The group has collectively reduced its paper consumption by more than 12.9 million sheets.

This year, more than 80 government services were accessible through the “DubaiNow” online platform.

Key stakeholders in the Smart Dubai initiative tout the benefits of going paperless: saving time, environmental resources and money.

2020: The fourth phase began this year in March, with a new group of 10 entities joining the effort to implement the strategy: Dubai Statistics Center; Awqaf and Juvenile Affairs Foundation; Dubai Women’s Facility; Security Industry Regulatory Agency (SIRA); Mohammed Bin Rashid Housing Facility; Dubai Sports Council; Ports, Customs and Free Zones Company – Trakhees; Dubai Maritime City Authority; Dubai Air Navigation Services; and Dubai airports.

The group succeeded in reducing paper consumption by more than 11.9 million sheets of paper.

The fourth phase also included the launch of the “100% Digital Stamp” initiative, which aimed to honor government entities that have made significant efforts to fully implement Dubai’s paperless strategy and deliver smart services backed by a internal digital infrastructure.

June 2020: The fifth and final phase of the strategy’s implementation has begun, with nine new entities joining the effort: Mohammed Bin Rashid Space Centre, Dubai Aviation Engineering Projects, Dubai Future Foundation, Supreme Legislation Committee, Nedaa Professional Communication Corporation, Mohammed Bin Rashid Al Maktoum Knowledge Foundation, Dubai Government Workshop and Dubai Civil Protection Directorate General. The group saved more than 8.2 million sheets of paper in total.

Two additional government entities have also joined Dubai’s paperless strategy: Dubai Financial Audit Authority and Dubai Chamber. Both entities achieved their strategic objectives 100% and saved more than 938,000 sheets of paper.

October 2021: Dubai’s paperless strategy is achieving 98.86% of its targets for digitizing government transactions across all participating government entities, Digital Dubai revealed during a press conference at GITEX Global 2021.

December 2021: The Government of Dubai is going completely paperless, eliminating over a billion pieces of paper used for government transactions every year.

About Tammy N. McFarlane

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