A national of two countries, Australia and the United Kingdom, Francisco Giles grew up in the south of England. He studied in the UK and attended “Les Roches” hotel management school in Switzerland. Giles has worked on five continents for five international hotel brands and has lived in the United Arab Emirates for 27 years, Dubai and Abu Dhabi.
His first job in the hospitality industry was as a bellboy at Grosvenor House in London, UK. Meet the Managing Director of Radisson Blu Ajman:
Tell us more about the stages of your career as a hotelier and why you chose to come to UAE.
Prior to joining Radisson Hotel Group, I held numerous Managing Director positions in the United Arab Emirates and managed the Renaissance Dubai Hotel, Park Rotana Complex Abu Dhabi, Hilton Abu Dhabi and most recently Hyatt Regency Sharm El Sheikh.
I was named “General Manager of the Year” for Renaissance Hotels Worldwide in 2007 and I was also named “General Manager of the Year” in Hotelier Middle East Magazine the same year.
I chose Radisson Hotel Group in the United Arab Emirates because it is one of the largest and fastest growing hotel groups in the world, with fantastic brands.
How is Ajman’s property unique and how does the emirate differ in its hospitality offerings?
The Radisson Blu Ajman is Ajman’s only 5-star hotel. Located in the heart of the city close to all famous attractions, monuments, sporting activities, the port and all major business functions, the hotel offers an oasis of calm and tranquility in the city center with 148 rooms and suites, six restaurants, and modern leisure facilities.
Ajman is the smallest of the seven emirates of the United Arab Emirates, combines a heritage deeply rooted in the past and has a present that strives to create a progressive and modern environment.
The culture of hospitality is of great importance as an established noble quality taking advantage of the magnificent monuments that attract tourists and visitors. Ajman offers a pristine coastline, mangroves, luxury hotels, marinas, shopping malls and other sporting activities like a golf course and water activities along the cove.
Why do customers keep coming back to the Radisson Blu Ajman?
The only rule of thumb we make sure to follow is “stick to the basics and be consistent”. In this constantly changing environment and time, we make it a point of honor to offer a real “Yes I Can!” »Service to all our customers.
To do this, we invest a lot in our team members who are on the front line, creating memorable moments for our guests. While we would all love to go digital, we focus on human interactions in a safe way.
Another reason why our clients keep coming back is the constant communication we share with them before arriving at the hotel and after departure, taking note of their preferences and collecting all the action points for which we have been. appreciated.
Your world-class F&B offering is primarily focused on health; thank you for telling us more.
Growing awareness of health and wellness among customers has led to rapid changes in the food and beverage industry, but it is also essential to understand that healthy eating is not just about being in good physical condition, it is a lifestyle choice and an expression of their individual identity.
With that in mind, we make sure that most of our menus are health oriented. At Larder, our all-day restaurant, we offer a healthy breakfast option as well as a healthy menu for lunch and dinner. Plus, several solid options in our room service menu.
It’s not just about adding a few soups and salads to our menus, it’s a process of researching and strategizing to get it right.
How do you ensure the highest service standards for in-room meal orders and housekeeping?
Housekeeping and hygiene these days have become one of the most important factors for guests when booking their accommodation.
Again, I would tie it to outreach and training for team members. We have successfully followed the practices of Ajman Tourism and the Radisson Hotel Group, in addition to being certified by external organizations such as SGS Plus, Bureau Veritas, Safehotels and HACCP for hygiene in the property after performing various inspections. and on-site audits.
In addition, following this with our constant direction of the Housekeeping and internal rooms division.
We believe in giving the best quality food to our customers – ensuring that the entire process is carefully planned and followed, from collecting the highest quality fresh ingredients to the time we serve. the final dish to the customer.
Our well-trained team ensures that all quality, safety and hygiene standards are met when preparing and delivering food to guest rooms.
What are the upcoming developments?
We are constantly coming up with innovative ways and ideas to ensure that we create an unforgettable visit for our customers, so that there is always something exciting on the horizon.
This year, we will be working to enhance the unique experience of our Rooftop Hookah Lounge, Mazaj Bar and Hookah Lounge, using its location overlooking the pool. We will also be renovating the private dining room of Restaurant Filini, our Italian restaurant, with more greenery, wooden shelves, pictures and paintings to enhance the Italian atmosphere.