Dubai becomes the world’s first paperless government

On Saturday, officials in Dubai confirmed that the emirate had become the world’s first paperless government, meeting the goals of Dubai’s paperless strategy launched in 2018.

With the full implementation of Dubai’s paperless strategy, no Government of Dubai employee or customer will need to print paper documents or transactions unless they personally prefer to do so. Printing can be done at service or typing centers.

Dubai‘s paperless strategy was implemented in five consecutive phases, each involving a different group of Dubai government entities. By the end of the fifth phase, the strategy was fully implemented across all 45 government entities in the emirate. These entities provide over 1,800 digital services and over 10,500 key transactions.

The collaboration between the participating entities has enabled the automation of processes and services provided to customers, reducing paper consumption by more than 336 million papers. The strategy has also saved more than Dhs 1.3 billion and more than 14 million man-hours across Dubai government.

Dubai’s Paperless Strategy was launched in 2018 with an initial group of six entities: Roads and Transport Authority, Dubai Police, Dubai Electricity and Water Authority (DEWA) , the Department of Economic Development, the Department of Tourism and Trade Marketing and the Department of Lands. and Property.

The first step reduced paper consumption by more than 72.5 million sheets of paper.

The second phase followed in 2019, with the joining of eight additional entities: Dubai Courts, Dubai Municipality; Dubai Public Prosecutor’s Office; Knowledge and Human Development Authority; Dubai Health Authority; Community Development Authority; Dubai Customs and the General Directorate of Residency and Foreigners, which successfully reduced paper consumption and saved over 229.5 million sheets of paper.

At the end of 2019, the third phase of the strategy was announced with a new group of nine entities, namely: Dubai Corporation for Ambulance Services, Islamic Affairs & Charitable Activities Department, Dubai Media Incorporated, Department of Finance, Dubai Government Human Resources Department, Dubai Culture, Dubai Civil Aviation Authority, Al Jalila Children’s Cultural Center and Government of Dubai Department of Legal Affairs. The group has collectively reduced its paper consumption by more than 12.9 million sheets.

Phase four began in March 2020, with a new group of 10 entities joining the effort to implement the strategy: Dubai Statistics Center; Awqaf and Juvenile Affairs Foundation; Dubai Women’s Facility; Security Industry Regulatory Agency; Mohammed Bin Rashid Housing Facility; Dubai Sports Council; Ports, Customs and Free Zones Company – Trakhees; Dubai Maritime City Authority; Dubai Air Navigation Services; and Dubai airports. The group reduced its paper consumption by more than 11.9 million sheets of paper.

The fourth phase also included the launch of the “100% Digital Stamp” initiative, which aimed to honor government entities that are making significant efforts to fully implement Dubai’s paperless strategy and deliver smart services.

The fifth and final phase of implementation began in June 2020, with nine new entities joining the effort: the Mohammed Bin Rashid Space Center; Dubai Aeronautical Engineering Projects; Dubai Future Foundation; Supreme Legislation Committee; Nedaa professional communication company; Mohammed Bin Rashid Al Maktoum Knowledge Foundation; Dubai Government Workshop; and Dubai Civil Defense General Directorate. The group saved more than 8.2 million sheets of paper in total.

Two additional government entities have also recently joined Dubai’s paperless strategy: the Dubai Financial Audit Authority and the Dubai Chamber. Both entities achieved their strategic objectives 100% and saved more than 938,000 sheets of paper.

“Four years ago, Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, had a vision that no Dubai government employee or customer would need to print a paper document after 2021,” Sheikh Hamdan bin said. Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council. “Today, that promise has been kept.”

As part of its digitization efforts and to support customers through the transition, the government’s DubaiNow app now provides access to over 130 smart city services across 12 major categories.

About Tammy N. McFarlane

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