Dubai becomes the world’s first paperless government, saving more than 336 million papers

Since the launch of the paperless strategy, 45 government entities in Dubai have reduced their paper consumption by more than 336 million papers, more than Dh 1.3 billion are associated costs and more than 14 million working hours .
Image Credit: Gulf News

Dubai: Dubai has become the world’s first paperless government following the on-time realization of Dubai’s paperless strategy which was launched in 2018, it was announced on Saturday.

The announcement was made in a tweet by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council.

Since the launch of the paperless strategy, 45 government entities in Dubai have reduced their paper consumption by more than 336 million papers, more than Dh 1.3 billion are associated costs and more than 14 million working hours .

New journey

“Today marks the beginning of a new stage in Dubai’s journey to digitize life in all its aspects – a journey rooted in innovation, creativity and forward-looking,” said Sheikh Hamdan .

“As we complete a full transition to a paperless government, we are proud to see the ambitious vision of our leadership achieved by the people of our country who have worked hard to improve the competitiveness of Dubai as a leading digital capital. and strengthen its profile. as a role model in the design of government operations and services that enhance customer happiness.

Sheikh Hamdan commended the teams working in all participating government entities in the emirate, whose efforts have further strengthened Dubai’s position as a global model for integrated and sustainable smart cities.

“We mark this achievement with a vision that is resolutely turned towards the future, and we look forward to offering a fully digital life to the residents of the emirate,” he said, adding that the next step will be marked by advanced strategies to create and improve digital. life in Dubai over the next five decades.

The new phase of Dubai’s digital journey will and enable future governments to meet the expectations of residents of a thriving smart city and provide them with new opportunities for prosperity, sustainability and happiness, added Sheikh Hamdan.

Promise kept

“Four years ago, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, had a vision that no Dubai government employee or client would need to ‘print a paper document after 2021. Today that promise has been kept.

Hamad Al Mansoori, Managing Director of Digital Dubai, said realizing Dubai’s vision of becoming the world’s first paperless government is a proud moment for the country. All of Dubai government internal and external transactions and procedures are now 100% digital and managed from comprehensive digital government service platforms, he noted.

“This achievement is all the more significant as it coincides with the UAE’s 50th anniversary celebrations as we look forward to another five decades of success,” Al Mansoori added. “This achievement, which reflects the determination that drives the task forces and teams of government institutions in Dubai, will have a significant positive impact on government effectiveness. It will allow optimal use of resources and encourage greater use of innovation and technology to design advanced solutions and the digitization of services and procedures.

Al Mansoori praised the efforts to establish a new culture of work in the government of Dubai and to encourage customers to opt for paperless transactions and digital services in their daily life, saving them time. and efforts, increases the level of happiness and promotes the sustainability of resources.

With Dubai’s paperless strategy fully implemented, no Dubai government employee or client will need to print any paper documents or transactions unless they personally prefer to do so. Printing can be done in service or typing centers.

Gradual implementation

Dubai’s paperless strategy was implemented in five consecutive phases, each involving a different group of Dubai government entities. By the end of the fifth phase, the strategy was fully implemented in all 45 government entities of the emirate. These entities provide more than 1,800 digital services and more than 10,500 key transactions.

Dubai’s paperless strategy was launched in 2018 with an initial group of six entities: Roads and Transport Authority, Dubai Police, Dubai Electricity and Water Authority, Department of Economic Development, the Department of Tourism and Business Marketing, and the Department of Land and Property. The first step reduced paper consumption by more than 72.5 million sheets of paper.

The second phase followed in 2019, with the accession of eight additional entities: Dubai Courts, Dubai Municipality, Dubai Public Prosecution Authority, Knowledge and Human Development, Health Authority of Dubai. Dubai, the Community Development Authority, Dubai Customs, and the Residence and Foreigners Branch. which has successfully reduced its paper consumption and saved over 229.5 million sheets of paper.

At the end of 2019, the third phase of the strategy was announced with a new group of nine entities, namely: Dubai Corporation for Ambulance Services, Islamic Affairs & Charitable Activities Department, Dubai Media Incorporated, Department of Finance, Dubai Government Human Resources Department, Dubai Culture, Dubai Civil Aviation Authority, Al Jalila Cultural Center for Children and the Department of Legal Affairs of the Government of Dubai. The group has collectively reduced its paper consumption by more than 12.9 million sheets.

Phase four started in March 2020, with a new group of 10 entities joining the strategy implementation effort: Dubai Statistics Center; Awqaf and Minors Affairs Foundation; Dubai Women’s Settlement; Security Industry Regulatory Agency; Mohammed Bin Rashid Housing Establishment; Dubai Sports Council; Corporation of Ports, Customs and Free Zones – Trakhees; Dubai Maritime City Authority; Dubai Air Navigation Services; and Dubai airports. The group has succeeded in reducing its paper consumption by more than 11.9 million sheets of paper.

The fourth phase also included the launch of the ‘100% Digital Stamp’ initiative, which aims to honor government entities that are making significant efforts to fully implement Dubai’s paperless strategy and deliver smart services backed by infrastructure. internal digital.

The fifth and final phase of the strategy’s implementation began in June 2020, with nine new entities joining the effort: Mohammed Bin Rashid Space Center, Dubai Aviation Engineering Projects, Dubai Future Foundation, Supreme Legislation Committee, Nedaa Professional Communication Corporation, Mohammed Bin Rashid Al Maktoum Knowledge Foundation, Dubai Government Workshop, and the Dubai Civil Defense Directorate. The group saved more than 8.2 million sheets of paper in total.

Two other government entities have also recently joined Dubai’s paperless strategy: the Dubai Financial Audit Authority and the Dubai Chamber. The two entities achieved 100% of their strategic objectives and saved more than 938,000 sheets of paper.

DubaiNow app

The complete digital transformation of the Government of Dubai will enrich the smart city experience for all residents of Dubai, completely eliminating the need for paper transactions and documents, whether delivered to customers or exchanged between employees of government entities. Digitization will also help deliver exceptional experiences for residents through the DubaiNow app, which provides access to over 130 smart city services across 12 broad categories.

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